store terms and conditions

Annabel Langbein Media’s shop makes it easy for you to order copies of Annabel Langbein’s books and other products online. Any errors made in providing details to Annabel Langbein Media are your responsibility. Annabel Langbein Media cannot be held liable for consequences that relate to any errors in information provided to us including but not limited to failure to send your order to the correct delivery address.

Payment

We only accept Visa and Mastercard credit cards and use the secure DPS payment system. Prices listed on this site are in New Zealand dollars and include GST.

Delivery

All prices are exclusive of delivery costs. Delivery charges are based on your location and need to be selected during the checkout process.  We endeavour to fulfil orders within 10 working days but cannot guarantee delivery within this timeframe. Due to delivery issues with Australian Post, it may take up to three weeks for books to be delivered to Australian residents. Postage covers the cost of NZ Post delivering your parcel, and all general postage requirements worldwide. However, it does not include any unique incoming delivery costs charged by some countries, including customs entry or duty.  

Return/Refund Policy

Please choose carefully as we do not refund if you change your mind.  If a product you receive is faulty or damaged in transit we are happy to provide a refund of your order to your credit card or a replacement order free of charge. 

Cancellation Policy

We are happy to accept cancellation of your order if it has not been despatched; please email us as soon as possible on admin@annabel-langbein.com.   

Privacy

Annabel Langbein Media will protect and maintain your privacy. Information provided will be used for the purpose of fulfilling your order only. In addition to the company's safeguards your personal data is protected in New Zealand by the Privacy Act 1993. Any details you give will remain completely confidential.

Security

Annabel Langbein Media uses the DPS payment system to process credit card payments through the site. This is a best practice system used to facilitate secure electronic payments. It keeps confidential at all times any information acquired in connection with an electronic credit card payment and protects all personal information.